Terms of Use

1. General Provisions

1.1. These regulations define the terms of use of the HydroNexis system and the website available at www.hydronexis.com, hereinafter referred to as the "Service".

1.2. The owner and administrator of the Service and the HydroNexis system is HydroNexis company with its registered office in Ławy, 97-400 Ławy, hereinafter referred to as the "Service Provider".

1.3. Each user is required to familiarize themselves with these Regulations before using the Service.

1.4. Using the Service implies acceptance and commitment to comply with the rules of the Regulations.

2. Definitions

2.1. Service - website available at www.hydronexis.com.

2.2. HydroNexis System - advanced SCADA system for managing pumps and pump aggregates in deep wells.

2.3. User - a natural person, legal entity, or organizational unit without legal personality using the Service or HydroNexis System.

2.4. Account - a collection of resources and permissions within the HydroNexis System assigned to a specific User.

2.5. License - the right to use the HydroNexis System under the terms specified in a separate license agreement.

3. Rules for Using the Service

3.1. Access to the informational part of the Service is free and does not require registration.

3.2. Some Service functions may be available only to registered Users with active Accounts.

3.3. The User agrees to:

• Use the Service in accordance with applicable laws, good practices, and the provisions of these Regulations;
• Not share their Account access data with third parties;
• Not undertake actions that could disrupt the functioning of the Service or HydroNexis System;
• Not place illegal content in the Service.

4. HydroNexis System - Licensing Rules

4.1. Using the HydroNexis System requires concluding a separate license agreement with the Service Provider.

4.2. Detailed terms of use of the HydroNexis System, including price, license duration, and scope of rights, are specified in the license agreement.

4.3. The HydroNexis System and all its elements are the intellectual property of the Service Provider and are legally protected.

4.4. The User has no right to:

• Modify, adapt, translate, or make any other changes to the HydroNexis System;
• Decompile, disassemble, or otherwise reverse engineer the source code of the HydroNexis System;
• Grant sublicenses, lend, lease, rent, or otherwise transfer rights to the HydroNexis System to third parties;
• Remove, alter, or cover intellectual property rights information placed in the HydroNexis System.

5. Technical Data and System Requirements

5.1. To properly use the Service, the following are required:

• Device with Internet access;
• Web browser supporting HTML5, CSS3, and JavaScript with cookies enabled;
• Active email account (for Users registering an Account).

5.2. System requirements for the HydroNexis System are specified in the technical documentation provided with the license purchase.

6. Liability

6.1. The Service Provider makes every effort to ensure that the Service and HydroNexis System function properly, but does not guarantee uninterrupted and error-free operation.

6.2. The Service Provider is not responsible for:

• Damages resulting from improper use of the Service or HydroNexis System;
• Service interruptions resulting from technical reasons;
• Actions of third parties affecting the functioning of the Service or HydroNexis System;
• Damages resulting from providing false or incomplete data by the User;
• Damages resulting from force majeure.

6.3. The Service Provider's liability to the User is limited to the amount of actual damage and does not include lost profits.

7. Intellectual Property

7.1. All intellectual property rights to the content contained in the Service and to the HydroNexis System, including copyrights and trademark rights, belong to the Service Provider or entities with which the Service Provider has concluded appropriate agreements.

7.2. Using the content placed in the Service or the HydroNexis System does not imply acquiring any rights to these contents or system.

7.3. Copying, modifying, or distributing content placed in the Service without prior written consent of the Service Provider is prohibited.

8. Privacy Policy

8.1. Detailed information regarding the principles of processing Users' personal data can be found in the Privacy Policy.

9. Complaints

9.1. The User has the right to submit complaints regarding the functioning of the Service or HydroNexis System.

9.2. Complaints should be submitted electronically to: complaints@hydronexis.com or in writing to the Service Provider's registered office address.

9.3. The complaint should contain at least:

• User identification data (name, surname, email address);
• Description of the complaint subject;
• Circumstances justifying the complaint;
• Expected manner of complaint resolution.

9.4. The Service Provider processes the complaint within 14 days from the date of its receipt.

10. Final Provisions

10.1. The Service Provider reserves the right to change these Regulations at any time. Changes come into effect on the day of their publication in the Service.

10.2. The Service Provider will inform Users with Accounts about significant changes to the Regulations via email.

10.3. If the User does not accept the changes to the Regulations, they have the right to discontinue using the Service or HydroNexis System.

10.4. In matters not regulated by these Regulations, the provisions of Polish law apply, in particular the Civil Code, Copyright and Related Rights Act, Act on Providing Services by Electronic Means, and Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

10.5. Any disputes arising under these Regulations will be resolved by the court having jurisdiction over the Service Provider's registered office.

10.6. These Regulations come into force on 01.01.2025.